1. Platform owner and acceptance
This electronic record sets out the terms for using aidiagnostic.in and its related web or mobile services (the “Platform”). A.I. DIAGNOSTIC is a trade name operated by A.I. BIO PACK TRADERS, Jasauli Murgia Tola, Jasauli Pakauli, Pachrukhi, Siwan, Bihar 841241 (“we”, “us” or “Platform Owner”). By accessing the Platform, creating an account, or booking a service, you agree to these terms and the policies linked below. If you do not agree, do not use the Platform.
2. What the Platform provides
A.I. DIAGNOSTIC offers Thyrocare pathology tests and health packages, provides booking support and blood-sample collection, and sends collected samples to Thyrocare for laboratory processing, findings, and report generation. We do not represent that A.I. DIAGNOSTIC itself performs Thyrocare’s laboratory analysis. Service availability depends on active catalog items, the selected location, collection capacity, patient suitability, and Thyrocare acceptance.
3. Accounts, patients, and authority
You must provide true, current, and complete information and keep your credentials and one-time codes confidential. When booking for a family member or another person, you confirm that you are authorised to provide their information and arrange the service. A parent or lawful guardian must act for a minor. You are responsible for activity performed through your account unless you promptly report suspected unauthorised access.
4. Health information and medical disclaimer
Catalog content, chatbot replies, preparation guidance, reference flags, and support messages are general service information, not a diagnosis, prescription, medical opinion, or substitute for a qualified clinician. Results must be interpreted by a qualified healthcare professional in the patient’s clinical context. The Platform is not an emergency service; contact local emergency services or a clinician for urgent symptoms.
5. Booking, preparation, and collection
Follow the preparation requirements shown for the selected test and disclose information reasonably needed for safe collection. Appointment times are service windows and may change because of capacity, weather, access, patient readiness, force majeure, or operational constraints. Collection may be refused or rescheduled where identity, consent, preparation, location access, or safety requirements are not met.
6. Prices, payments, and patient wallet
The checkout summary displays the applicable price, collection charge, discount, tax, payment method, and total before confirmation. Online payment appears only when a configured provider is enabled and available. Payment credentials are entered with the payment provider; the Platform records transaction references and statuses, not raw card PINs, CVVs, UPI PINs, or banking passwords. Do not retry a debited payment until the booking status has been checked.
An authenticated patient may recharge an account-bound wallet through the enabled payment provider. Wallet credit is recorded only after server-side provider verification. Wallet balance is non-transferable, cannot be withdrawn as cash, and may be used only for eligible Platform bookings. Every recharge, booking debit, and eligible wallet refund is recorded in the patient ledger. A failed booking does not debit the wallet.
7. Cancellation, refund, return, and shipping
Cancellation and refund eligibility is governed by our Cancellation and Refund Policy. Diagnostic services and collected biological samples are not physical retail products and cannot be returned or exchanged; see the Return Policy. No retail products or reports are shipped by courier; see the Shipping Policy.
8. Reports
A report is available only after the laboratory workflow has verified and published it. Report timing is an estimate, not a guarantee. Access is limited to authenticated patients, authorised staff, or a verified guest-booking session. You must not obtain, share, alter, or misuse another person’s report without lawful authority.
9. Acceptable use
You must not use the Platform unlawfully; submit fraudulent bookings or payment claims; upload malicious content; probe or bypass security; interfere with availability; automate abusive requests; impersonate another person; infringe intellectual-property or privacy rights; or misuse callback, OTP, chat, onboarding, payment, and report functions. We may restrict access and preserve evidence where reasonably necessary to protect patients, the Platform, partners, or legal rights.
10. Intellectual property and third-party services
The Platform’s original design, software, and content are owned by or licensed to the Platform Owner. Thyrocare names, marks, laboratory materials, and reports remain subject to their owners’ rights. Third-party links and services, including payment and mapping providers, may have separate terms and privacy policies.
11. Availability, warranties, and liability
We take reasonable care to keep service information accurate and the Platform available, but temporary interruptions, third-party failures, or catalog changes can occur. Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, the Platform Owner is not responsible for indirect or consequential loss arising solely from unauthorised use, failure to follow preparation instructions, third-party systems, or events outside reasonable control.
12. Indemnity and force majeure
To the extent permitted by law, you agree to compensate the Platform Owner for third-party claims caused by your unlawful use, deliberate misuse, infringement of rights, or material breach of these terms. Neither party is liable for delay caused by events beyond reasonable control, but affected obligations will resume when reasonably possible.
13. Changes, governing law, and disputes
We may update these terms for service, security, or legal changes and will publish the effective date. Material changes apply prospectively except where law requires otherwise. These terms are governed by Indian law. Subject to applicable consumer rights and mandatory jurisdiction rules, disputes are subject to the competent courts at Siwan, Bihar.
14. Contact and grievances
Contact the Grievance Officer / Customer Support, A.I. BIO PACK TRADERS, at support@aidiagnostic.in or +919930844618, Monday to Friday, 09:00–18:00 IST. Include the booking or report number where relevant, but never send passwords, OTPs, card details, or a full report by ordinary email.