1. Scope and operator
This policy explains how A.I. BIO PACK TRADERS, trading as A.I. DIAGNOSTIC (“we”, “us”), processes personal data through aidiagnostic.in and related services in India. It applies to visitors, patients, people booking for family members, laboratory applicants, and authorised staff.
2. Data we collect
Depending on how you use the Platform, we process identity and contact details; date of birth, age and gender; account credentials in protected form; family-member details; collection address and location choices; test/package selections and preparation information; booking and sample-workflow records; payment method, provider reference and status; patient-wallet balance, recharge and transaction-ledger records; diagnostic reports; consent and communication preferences; support, callback, chatbot, and onboarding messages; uploaded business documents; and technical security records such as IP address, device/browser information, timestamps, and audit logs.
We do not ask you to disclose card PINs, CVVs, UPI PINs, internet-banking passwords, or OTPs to our staff or chat. Raw payment credentials are handled by the enabled payment provider. The current Platform does not use facial recognition or biometric-login features.
3. How data is collected
Data comes from you or a person authorised to act for you, from staff operating the booking and collection workflow, from Thyrocare during processing and reporting, from payment and notification providers, and automatically from security and operational use of the Platform. Public pages can be browsed without creating an account.
4. Purposes and lawful processing
We use information to create and secure accounts; verify identity and guest-booking access; display and manage catalog, collection, and appointment options; create and fulfil bookings; coordinate blood-sample collection; send necessary information to Thyrocare for processing and reporting; make reports securely available; reconcile payments, cancellations, and refunds; respond to support and grievances; review laboratory-owner applications; send requested service notifications; prevent fraud and abuse; maintain audit, tax, financial, and security records; and meet applicable legal obligations. Promotional communications are sent only where the relevant preference or consent permits and can be opted out of.
5. Family members and minors
If you provide another person’s information, you confirm you have authority to do so and to receive relevant booking communications. A parent or lawful guardian must act for a minor. Do not add a family member or upload information when you lack appropriate permission.
6. Who receives data
We disclose only the information reasonably needed to: Thyrocare for sample processing, findings, and report generation; authorised phlebotomists and laboratory operations staff for collection and fulfilment; configured payment providers and banks for payment/refund processing; hosting, database, email, SMS, mapping, security, and support providers acting for the service; professional advisers where necessary; and government, regulatory, or law-enforcement authorities where disclosure is lawfully required. Tenant roles are restricted, and one laboratory tenant cannot access another tenant’s patient data through normal application controls.
7. Storage, security, and location
Primary application data is intended to be stored and processed in India unless a named service provider necessarily processes limited data elsewhere under appropriate safeguards. Controls include encrypted transport, protected password hashing, role-based access, tenant isolation, short-lived guest access, provider-signature verification, restricted report downloads, validation, rate limits, audit trails, backups, and operational monitoring. No internet service can guarantee absolute security.
8. Retention
We retain personal data only as long as reasonably required for the service, security, disputes, fraud prevention, healthcare workflow, accounting, or applicable law. Chat conversations are normally retained for up to 90 days and resolved callback requests for up to 365 days, subject to configured or legally necessary extensions. Sessions, temporary import files, and orphaned uploads are removed under operational schedules. Booking, payment, audit, sample, and report records may require longer retention.
9. Access, correction, erasure, and withdrawal
You can update supported profile and preference fields in your account. You may request access, correction, account closure, or deletion by contacting the privacy address below. We verify requests before acting. Erasure may be refused, restricted, or delayed for another patient’s rights, pending bookings or grievances, reports and medical records, fraud prevention, financial records, legal claims, or mandatory retention. Withdrawal of consent is prospective and may make a service unavailable where that data is necessary to provide it.
10. Cookies and session storage
The Platform uses necessary cookies or local/session storage for secure authentication, tenant selection, language, cart/booking continuity, and remembered preferences. These are not a promise that third-party advertising cookies are used. Browser controls may remove stored preferences but disabling required session storage can prevent sign-in or booking functions.
11. Incidents, complaints, and changes
Report suspected unauthorised access promptly so we can investigate and take proportionate action. We may update this policy when services, providers, or legal requirements change; the latest effective date will appear here. Material changes will be communicated where required.
12. Grievance Officer / Privacy Contact
Grievance Officer / Privacy Contact
A.I. BIO PACK TRADERS (trading as A.I. DIAGNOSTIC)
Jasauli Murgia Tola, Jasauli Pakauli, Pachrukhi, Siwan, Bihar 841241
Email: support@aidiagnostic.in
Phone: +919930844618
Contact hours: Monday–Friday, 09:00–18:00 IST